FAQ

FAQ

Frequently Asked Questions

We have answered many questions to help you nagivate the site. See if your question is answered below.

Returns

  • I placed an order, and I decided that I do not want to keep it. Can it be returned?

    Yes, please click here to initiate your return. Once you have submitted the return request, you will be contacted via email with a Return Authorization (RA) number and instructions from one of our representatives. Please note that we cannot accept returns on perishable food items or personalized merchandise. You are responsible for return shipping charges.

  • I am returning an item because I decided that I don't want it. I have received an RA number for my order. Do I have to pay shipping to send this back?

    Yes, you are responsible for all return shipping fees. When we receive your returned item, please allow 1-2 weeks from date of receipt for a credit to your card for the cost of the item only. We do not refund shipping.

  • I received my order, but my item is damaged, defective, or incorrect. What do I do?

    Please click here to initiate your return request. Someone from our team will assist you once the request is received. Please note, you will be required to provide photographic proof of the discrepancy. In some cases, we will issue a return shipping label to receive the item back before credit is given.

Shipping

  • Do you have free shipping?

    yes

  • Can I ship to an address that is different from my billing address?

    Yes, you can do this at checkout.

  • I want to ship multiple items to multiple recipients. Can I do that on one order?

    No, you must place an individual order for each recipient.

  • My order has not arrived, and it is past the estimated due date that I was given at checkout. What should I do?

    Due to the shipping delays caused by the Covid-19 restrictions in some areas, please allow 30 days for your order to arrive after you have received your tracking information. If 30 days have passed and your order hasn't arrived, please contact us.

  • I tracked my order and the ship method says that my item has delivered. However, it is not here. What do I do?

    Please check around areas of your residence to see if it was placed somewhere other than your normal location. Also ask neighbors if they received your package. If you are in an apartment or a condo, check with your management office. We are not able to credit for orders that our carriers mark as delivered.

  • Can I have my order shipped to a prison or jail?

    We cannot ship to a prison or jail due to the numerous restrictions placed on these types of orders.

  • When will my order ship?

    Orders ship on the next business day after they are placed.

Orders

  • I have a question/problem/issue with my order. How do I contact you?

    Please click here to contact us.. You will receive a response back by the next business day. You can also reach us via Livechat during our business hours: 9am-5pm EST.

  • What are your hours?

    While our website is open 24/7, our agents are available Monday-Friday, 9am-5pm EST, except on major holidays. If you contact us for any reason, we will get back to you as soon as we are able. Orders ship on the next business day.

  • I am buying in bulk - do I get a discount?

    Our products are already discounted at a great sales price. Pricing listed is final.

  • Can I place my order over the phone?

    Yes.

  • I didn't receive an order confirmation, what should I do?

    Some email providers will mark confirmation emails as spam. Please check your spam folder for your confirmation email. If you still cannot find it, please contact us.

  • How will I know when my order ships?

    You will receive an email containing tracking information once it is available. Check your spam folder if you haven't receive it. If you still cannot find your tracking information, please contact us.

  • What type of payment methods do you accept?

    We accept credit/debit cards only. No checks, COD, or cash.

  • Is my information secure when I order from you?

    Yes, we use a highly trusted program to process your credit card payments. Your information is not stored or visible to our agents, and we will not sell your data.

  • The item I want to buy is not in stock. Can you backorder it for me?

    We do not accept backorders.

  • Can I use my international credit card to pay for my order?

    No, you must pay with a credit card with a U.S. billing address, and we only ship in the U.S.

  • Can I use a prepaid gift card for my order?

    Yes, you may use a prepaid gift card that has a Visa or Mastercard logo.

Misc.

  • I am interested in becoming a vendor on your site. Will you carry my product?

    We are not currently accepting new vendors at this time.

  • If I order a Bible, can it be imprinted with a name?

    Yes we offer bible imprinting. To learn more, click here. Bibles that can be imprinted have a banner labeling them as "imprintable".

  • How do I create an account?

    Please click here to create an account. On that page, click Don't have an account? Create one today!

  • Do you sell gift cards?

    I am interested in a book, but I want to see the inside. Do you have other pictures?

  • I have a question that was not answered in the FAQ's. Can I call you?

    We are happy to assist you here via email or online chat.

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